Customer Handbook

Mastering Your
Sourcing Experience.

A dedicated guide for automotive professionals and individuals. Learn how to source parts, track shipments, and manage payments efficiently.

1. Requesting a Part

Our sourcing engine allows you to find specific vehicle parts from our global network.

  • 1
    Navigate to the '/quote' page.
  • 2
    Enter your Vehicle VIN or Year/Make/Model.
  • 3
    Specify the part name (e.g., 'Front Bumper').
  • 4
    Submit your request to notify our agents.

Agent

I found the OEM bumper in excellent condition. Shipping is $150.

You

That sounds great. Can you send photos?

2 photos attached

2. Review & Chat

Communicate directly with your assigned agent. Confirm compatibility, negotiate pricing, and review item condition before paying.

Real-time Messaging

Chat lives in your dashboard. No need for external apps.

Transparent Quotes

Receive a full breakdown: Part Cost, Shipping, and Fees.

3. Global Tracking

Once paid, your order is shipped immediately. Monitor its journey from our warehouse to your doorstep in real-time.

Tracking States

ProcessingOrder confirmed, packing in progress.
In TransitHanded over to carrier (DHL/FedEx).
DeliveredSuccessfully arrived at destination.
Tracking Details

Arrived at Hub

Georgia Distribution Center

Out for Delivery

Estimated: Tomorrow

4. Report a Bug

New

Spotted something that doesn't look right? Let us know directly from your dashboard — no email needed.

  • 1
    Click your profile card at the bottom left of the sidebar.
  • 2
    Select 'Report a Bug' from the dropdown menu.
  • 3
    Pick the relevant category and describe what happened.
  • 4
    Optionally add steps to reproduce the issue and submit.

Your browser info and the current page URL are captured automatically — so you don't need to explain where it happened.

Report a Bug

Help us improve Hobort

Ready to get started?

Join thousands of satisfied customers who trust Hobort for their automotive sourcing needs.

Ready to order?